Order information
Shipping & payment
Here you can find the key information about shipping, payment and returns at a glance.
Last updated 14 August 20261. Shipping and delivery
| Delivery area | Order | Shipping cost | Production and delivery time |
|---|---|---|---|
| Germany | All sizes | Free | 4–7 business days |
| EU: Italy, the Netherlands, Belgium, Romania, Croatia, Slovakia, the Czech Republic, Lithuania and Ireland | Size S only | €9.90 | 5–10 business days |
| EU: Italy, the Netherlands, Belgium, Romania, Croatia, Slovakia, the Czech Republic, Lithuania and Ireland | At least one size M or L product | €14.90 | 5–8 business days |
| Switzerland | Size S only | €9.90 | 5–10 business days |
| Switzerland | At least one size M or L product | €24.90 | 5–8 business days |
Shipping is charged once per order regardless of item count or quantity. Delivery times include 3–5 business days of production and start after successful payment and receipt of the complete product configuration. Business days are Monday to Friday, excluding public holidays.
Deliveries to Switzerland may be subject to import tax and fees charged by the shipping provider.
Additional delivery countries may be added in the future.
2. Delivery and transit damage
Delivery is made to the checkout address. Please verify it before ordering. Visible transit damage should be documented with the carrier and reported to Lightworks where possible. Failure to report it does not restrict statutory remedies.
3. Payment methods
Additional payment methods may be available depending on the delivery country. Credit card and PayPal are available, along with Apple Pay or Google Pay where supported by your device. Checkout shows only the payment methods actually available for your order. You are charged when the order is completed successfully; failed or abandoned payments do not create an order.
4. Returns
After a valid cancellation, send your return to: Lightworks, Rorichmoorer Str. 76, 26802 Moormerland, Deutschland. Unpaid postage or a different address may cause you additional cost. Your statutory rights and the separate cancellation notice remain decisive.
For defects or transit damage, please contact us before returning the item. Statutory claims do not depend on prior contact.